I have spent almost two weeks dealing with HelloFresh’s customer support over my billed-but-possibly-not-shipped order.  They can’t answer simple questions.  They don’t pay attention to any dates you mention in your emails.  And they never, ever answer all your questions.

I’m done.  I’ve put all my meals on hold through the end of March, and once I’ve resolved this issue I’m cancelling my subscription.

My next subscription box will come from Plated, the only other meal subscription box that delivers to my area.  Plated is more expensive and the meals look more involved.  I’m very hesitant about this, but the subscription box concept is working for me so I don’t want to give it up completely.