I am celebrating Hello Fresh’s failure — namely their inability to send me a box of food — by recreating their bibimbap this week.  Hopefully my new understanding of mushrooms and my new microwave rice cooker will make this session less trying.  But equally delicious.

Before I rant about Hello Fresh, I wanted to mention the “art” part of this blog is taking a backseat to my part-time job.  Hopefully by Thursday I’ll be in shape to make stuff again.

No, I didn’t recieve my last HelloFresh package.  They’re claiming the shipping address wasn’t correct, despite me getting two other packages from them at the same address.  Hmmmm.  They also 1) never alerted me to the problem, and 2) took several days to respond to an email.

I’m not fond of how they time things.  My shipment should arrive on Thursday, but the last day I can pause a shipment for the next week is WEDNESDAY.  So if there is a problem, like this supposed shipping address problem, then by the time I know it’s a problem the next week’s shipment is in the queue and can’t be cancelled.  There should be a small window between the shipment and the next-week-deadline so we can address these problems.

No word yet on a refund.  They’re pretty strict about refunds, but I don’t think the package ever shipped as I didn’t get an alert from UPS.  This is starting to smell.  I’m not saying all the negative feedback is warranted, but I’m not happy.  There are other companies doing the same thing.  Can we say Hello Plated?